Privacy Policy

1. Introduction and Scope

345ph is committed to protecting the privacy and security of your personal information. As a PAGCOR-licensed online gaming operator serving Filipino players, we recognize that trust is the foundation of our relationship with you, and we take seriously our obligations under Philippine data protection law.

This Privacy Policy applies to all personal information collected through the 345ph platform, whether you access it via desktop browser, mobile browser, or any application interface we may provide in the future. By creating an account on 345ph, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with any aspect of this Privacy Policy, you must not use the 345ph platform or any of its services. Your continued use of 345ph after any amendments to this Privacy Policy constitutes your acceptance of those amendments.

2. Information We Collect

345ph collects several categories of personal information from users in order to provide gaming services, comply with regulatory obligations, and maintain platform security. The information we collect includes:

2.1 Information You Provide Directly

When you register an account on 345ph, you provide us with personal information including:

• Identity Information: Your full legal name, date of birth, gender, nationality, and government-issued identification numbers (such as passport number, driver's license number, or other national ID numbers).
• Contact Information: Your residential address, mobile phone number, and email address.
• Account Credentials: Your chosen username, password (stored in encrypted form), and security questions and answers.
• Financial Information: Details of your payment methods, including bank account information, GCash or Maya account identifiers, cryptocurrency wallet addresses, and transaction history on the platform.
• Verification Documents: Copies of government-issued photo identification, proof of address documents (such as utility bills or bank statements), and proof of payment method ownership that you submit as part of Know Your Customer (KYC) verification processes.
• Communications: The content of any correspondence you send to 345ph customer support, including live chat logs, emails, and any other messages or inquiries you submit through the platform.

2.2 Information Collected Automatically

When you access and use the 345ph platform, we automatically collect certain technical and usage information, including:

• Device Information: Information about the device you use to access 345ph, including device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Connection Information: Your IP address, internet service provider, approximate geographic location (derived from IP address), time zone setting, and connection timestamps.
• Usage Data: Records of your activity on the platform, including pages visited, games played, bets placed, deposit and withdrawal requests, session duration, clickstream data, and navigation patterns.
• Performance Data: Technical logs and error reports that help us diagnose platform issues and improve performance.

2.3 Information from Third Parties

In certain circumstances, 345ph may receive information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate deposits and withdrawals on your behalf.
• Identity verification services that we use to confirm your identity and comply with KYC and anti-money laundering (AML) requirements.
• Fraud prevention and security services that help us detect and prevent fraudulent activity on the platform.
• Game providers whose games you play on the 345ph platform, who may share aggregated or pseudonymized gameplay data with us for platform improvement purposes.

3. How We Use Your Information

345ph uses the personal information we collect for the following legitimate purposes:

3.1 To Provide Gaming Services

We use your information to create and maintain your account, process deposits and withdrawals, enable you to place bets and play games, track your gaming activity, calculate and issue winnings, and provide customer support when you need assistance. This is the core function of the 345ph platform and constitutes the contractual basis for processing your data.

3.2 To Comply with Legal and Regulatory Obligations

As a PAGCOR-licensed operator, 345ph is subject to extensive regulatory requirements. We use your information to verify your age and identity, comply with KYC and AML regulations mandated by Philippine law, detect and prevent money laundering and terrorist financing, respond to lawful requests from PAGCOR and other government authorities, and maintain records as required by gaming regulations.

3.3 To Ensure Platform Security and Integrity

We use your information to detect and prevent fraud, cheating, and other prohibited activities; monitor for suspicious account behavior or unusual betting patterns; investigate suspected breaches of our Terms and Conditions; protect the security of the platform and other users; and enforce our rules and policies. This processing is necessary to protect the legitimate interests of 345ph and the wider player community.

3.4 To Improve the Platform and User Experience

We analyze aggregated and pseudonymized usage data to understand how players interact with the platform, identify technical issues and bugs, optimize platform performance and load times on different devices and network conditions, develop new features and improve existing ones, and curate the game library based on player preferences. This processing is based on our legitimate interest in operating an efficient and user-friendly platform.

3.5 To Communicate with You

We use your contact information to send transactional emails and SMS notifications related to your account (such as deposit confirmations, withdrawal status updates, and security alerts), respond to your support inquiries and complaints, and send important updates about changes to our Terms and Conditions, Privacy Policy, or platform features. Where you have provided consent, we may also send promotional communications about bonuses, new games, and special offers, though you can opt out of marketing communications at any time.

3.6 To Administer Bonuses and Promotions

We use your account and transaction data to determine your eligibility for bonuses and promotions, track your progress in meeting wagering requirements, detect bonus abuse, and issue promotional credits and rewards to your account.

3.7 To Support Responsible Gaming

345ph takes its responsible gaming obligations seriously. We use your activity data to monitor for potential signs of problem gambling, enforce deposit limits and other responsible gaming controls you have set, honor self-exclusion requests, and comply with PAGCOR's responsible gaming requirements. This processing is based on our legal obligation and our commitment to player welfare.

4. When We Disclose Your Information

345ph does not sell your personal information to third parties. However, we may disclose your information to the following categories of recipients in specific circumstances:

4.1 Service Providers and Business Partners

We share information with carefully selected third-party service providers who assist us in operating the platform, including payment processors (such as GCash, Maya, BPI, BDO, and cryptocurrency payment gateways), KYC and identity verification services, fraud detection and prevention services, cloud hosting and data storage providers, customer support software providers, and email and SMS communication platforms. These service providers are contractually obligated to use your information only for the purposes we specify and to implement appropriate security measures.

4.2 Game Providers

When you play games from third-party providers on the 345ph platform (such as Pragmatic Play, PG Soft, Evolution, and others), we may share limited information with those providers, including your player ID (pseudonymized), bet amounts, and game outcomes, to enable gameplay and maintain accurate records. Game providers are also bound by data protection obligations and do not use your information for purposes unrelated to game provision.

4.3 Regulatory Authorities

We disclose information to PAGCOR and other relevant Philippine regulatory bodies as required by law, including in connection with our licensing obligations, regulatory audits, and compliance reporting. We may also be required to disclose information to law enforcement agencies in connection with investigations into criminal activity, money laundering, or other unlawful conduct.

4.4 Legal Proceedings

We may disclose your information if required to do so by court order, subpoena, or other legal process, or if we reasonably believe disclosure is necessary to protect our legal rights, defend against legal claims, or comply with applicable laws and regulations.

4.5 Business Transfers

In the event that 345ph undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy. We will notify you of any such transfer and provide you with choices regarding your information.

4.6 With Your Consent

In any circumstances not covered above, we will seek your explicit consent before disclosing your personal information to third parties.

5. Data Retention

345ph retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.

While your account remains active, we retain all account information, transaction records, and related data. If you close your account, we will continue to retain certain information as required by PAGCOR regulations and Philippine law, including financial transaction records (retained for ten years from the date of transaction), KYC and identity verification documents (retained for five years after account closure), and records related to disputes, investigations, or legal proceedings (retained until the matter is fully resolved and any applicable statute of limitations has expired).

After the applicable retention period has expired, we will securely delete or anonymize your personal information in accordance with our data retention and destruction procedures.

6. Security Measures

345ph employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and 345ph servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored on our servers, including passwords and financial information, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal information is restricted to 345ph employees and contractors who require access to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations and receive training on data protection principles.
• Authentication: Your account is protected by password authentication, and we strongly encourage all users to enable two-factor authentication (2FA) for enhanced security.
• Network Security: Our platform infrastructure is protected by firewalls, intrusion detection systems, and regular security audits and penetration testing conducted by independent security experts.
• Data Segregation: Player funds are held in segregated accounts separate from 345ph operating accounts, in accordance with PAGCOR requirements.
• Incident Response: We maintain an incident response plan to address any data security breaches promptly. In the unlikely event of a breach affecting your personal information, we will notify you and the National Privacy Commission as required by the Data Privacy Act.

While we implement robust security measures, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

7. Cookies and Tracking Technologies

345ph uses cookies, web beacons, and similar tracking technologies to enhance your experience on the platform and collect usage data. Cookies are small text files stored on your device that allow us to recognize you when you return to the platform.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the platform to function. They enable core functionality such as login authentication, session management, and security features. You cannot opt out of essential cookies while using 345ph.
• Performance Cookies: These cookies collect information about how you use the platform, including which pages you visit and any errors you encounter. This data helps us improve platform performance and user experience. The information collected is aggregated and anonymized.
• Functional Cookies: These cookies remember your preferences and settings, such as language preference and display settings, to provide a more personalized experience.
• Analytics Cookies: These cookies help us understand player behavior in aggregate, measure the effectiveness of our promotions, and make data-driven decisions about platform improvements. Analytics data is pseudonymized wherever possible.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of the 345ph platform — in particular, disabling essential cookies will prevent you from logging in or using core features.

For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation. Clearing cookies from your browser will log you out of your 345ph session and remove any saved preferences.

8. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights with respect to your personal information held by 345ph. We are committed to honoring these rights and making it straightforward for you to exercise them.

8.1 Right to Be Informed

You have the right to be informed about how your personal information is being collected, used, and shared. This Privacy Policy serves as the primary mechanism through which 345ph fulfills that obligation. If you have questions that are not addressed in this document, you may contact us directly at [email protected].

8.2 Right to Access

You have the right to request access to the personal information 345ph holds about you. Upon a verified request, we will provide you with a copy of your personal data, along with information about how it has been used and to whom it has been disclosed. We will respond to access requests within twenty (20) business days of receipt of a valid and verifiable request.

8.3 Right to Rectification

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. For most account details, you can update your information directly through your 345ph account settings. For changes to identity documents or other verified information, you may need to submit supporting documentation.

8.4 Right to Erasure

You have the right to request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (in cases where consent was the legal basis for processing), or where the processing was unlawful. Please be aware that this right is subject to limitations — 345ph may be legally required to retain certain information, such as financial transaction records, for regulatory compliance purposes even after you close your account.

8.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may opt out of receiving promotional communications from 345ph by contacting our support team or by using the unsubscribe link in any marketing email we send. Please note that even if you opt out of marketing communications, we will continue to send you transactional messages related to your account.

8.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format, and to have that information transferred to another data controller where technically feasible and where our processing is based on your consent or on contractual necessity.

8.7 Exercising Your Rights

To exercise any of your data privacy rights, please contact the 345ph Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We may require you to verify your identity before processing your request to protect against unauthorized access to your information. We will not charge a fee for processing legitimate privacy rights requests unless the request is manifestly unfounded or excessive.

If you are not satisfied with our response to a privacy rights request, or if you believe that 345ph is processing your personal information in a manner inconsistent with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

9. Children's Privacy

The 345ph platform is strictly intended for adults aged twenty-one (21) years and above, as mandated by PAGCOR regulations. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, you are prohibited from registering for or using the 345ph platform.

If 345ph discovers or has reason to believe that an account has been registered by or on behalf of a person under the age of 21, we will immediately suspend that account, delete or anonymize all associated personal information to the extent permitted by applicable law, void any transactions associated with the account, and report the incident to PAGCOR as required by our licensing obligations.

If you are a parent or guardian and believe that a minor has registered an account on 345ph without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

345ph's primary operations are based in the Philippines, and your personal information is primarily processed and stored on servers located within Philippine territory or in data center facilities that are contractually required to meet standards consistent with Philippine law.

In some cases, the operation of our platform may involve the transfer of personal data to service providers or game providers located outside the Philippines. Whenever such transfers occur, 345ph ensures that appropriate safeguards are in place, including contractual data protection clauses that require recipient organizations to handle your data in accordance with standards equivalent to those required by the Philippine Data Privacy Act.

By using the 345ph platform and accepting this Privacy Policy, you consent to any cross-border transfer of your personal information as described in this section, provided that such transfers are subject to the safeguards described above.

11. Changes to This Privacy Policy

345ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes to this policy, we will notify you by posting a prominent notice on the 345ph platform, by sending a notification to your registered email address, or by both methods, no less than seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how 345ph is protecting your information. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which 345ph processes your personal information, please contact our Data Protection Officer: